Terms of Service

1. About and How to Use BorderProof

Who we are

Welcome to BorderProof (our platform, BorderProof), owned and operated by BorderProof Pty Ltd (ABN 33 698 548 088) (we, us, our).

What we do

These Terms provide more detail about what we do, but we want to make sure this is clear before you dive into reading them. BorderProof aggregates visa and immigration pathway information drawn from publicly available sources — including government websites, official immigration portals, and other publicly accessible resources — and is designed to be an information platform only.

Important reminder that we are not a source of professional advice

You will see this reminder throughout these Terms because it matters to us. Nothing here is professional or legal advice, and it should never be treated as such. Visa rules change, circumstances vary, and only a licensed professional or official government source can give you guidance you can truly rely on.

2. Acceptance of Terms and Platform Access

Acceptance and agreement to be bound

These terms of service (Terms) govern your use of, and access to, our platform, including:

• browsing or using our website, content, and/or tools; and/or
• creating an account.

By using and accessing our platform, including doing any of these things, you agree to be bound by these Terms and our Privacy Policy— together these form our agreement. If you do not agree, please do not access and use our platform.

Free or paid access

We reserve the right to introduce fees for access to our services or to place content or features behind a paywall in the future. Where content or features previously available for free become subject to a fee, we will provide reasonable notice and update these Terms accordingly.

We may also make paywalled content temporarily available without charge — this does not change its status as premium content, and we may restrict access to it again on reasonable notice.

If you generated any personalised outputs (such as a visa discovery report) while a feature was available without charge, you will retain access to those outputs even after the feature becomes subject to a fee. This does not extend to new or updated versions of such output, general platform content, visa information, or database content, which may be updated, amended, or removed at any time.

3. Eligibility to Use

To access and use our platform, you must be at least 18 years of age and have the legal capacity to enter into this agreement with us. You also confirm that your use of our platform is lawful in the jurisdiction and country you are accessing it from. By using our services, you promise to us that you meet these requirements.

4. What BorderProof Does and How Outputs Work

Our platform

BorderProof is a technology and informational platform, designed to help you discover & explore potential visa options. Results are generated based on search criteria based on filters you select (such as destination country or visa category) or through using our guided tools. Visa requirements, criteria, and fees are subject to change at any time — always verify the current position with the relevant official government source before taking any steps. BorderProof is an information tool only and is not a substitute for professional advice.

How outputs from our platform work

The following applies for all outputs, results and/or information generated or accessed when you're using our platform (outputs).

• All outputs are based on how you engage with our platform (e.g. your search criteria and filters), the information you provide, and the visa information available to us at the time.
• Outputs are for information purposes only.
• Outputs do not constitute determinations, decisions, recommendations, or professional advice of any kind.

For clarity, you must not treat any output as a guarantee of eligibility or approval, a substitute for professional immigration advice, or a reliable indicator of likely government decision-making. Some output may be flagged as ‘seek advice’ or similar. While this signals that particular attention and independent professional verification is required — the absence of a flag does not mean an output can be relied upon without review.

For anything beyond exploration, please consult a licensed immigration professional.

You are solely responsible for reviewing, verifying, and seeking professional advice on all platform outputs before taking any action, including submitting any visa application or making any immigration-related decision.

5. No Professional or Legal Advice

Visa requirements, criteria, and pathways change frequently and information on our platform may not always reflect the most current government rules or policies. You should always verify the requirements on our platform with the relevant official government source before taking any steps.

Even where any outputs you create using the platform indicate your visa options or prospects, they should never be relied upon as a definitive indication that a visa will be approved or that you meet the requirements for any visa. Any output, including a visa discovery report, reflects only how your self-reported information compares against the relevant visa requirements on our platform at the time (please see above); it is not a determination of eligibility. Government decisions depend on many factors beyond the information presented on our platform.

You must always consult with qualified and licensed immigration professionals and official government sources before making any immigration decisions.

BorderProof is NOT a registered migration agent under the Migration Agents Registration Authority (MARA) framework in Australia and does not provide migration agent services as defined under the Migration Act 1958 (Cth). No information on, or results or output from, our platform constitutes migration advice for the purposes of that Act.

Outside Australia, BorderProof is likewise not a regulated, registered or licensed immigration adviser or legal practitioner in any country or jurisdiction where you may be located. For example, it is not regulated by the Immigration Advice Authority (IAA, formerly the OISC) in the United Kingdom; is not a Regulated Canadian Immigration Consultant or regulated by the College of Immigration and Citizenship Consultants (CICC) in Canada; is not a licensed attorney or accredited representative in the United States; and is not a registered or licensed immigration adviser under the equivalent regimes in the European Union, Japan, Singapore, or any other country. No information on, or results or output from, our platform constitutes regulated immigration or legal advice in any jurisdiction.

BorderProof is NOT a recruiter or employment agency; we do not endorse any listed employer, guarantee visa sponsorship or any employment outcome, and are not a party to any arrangement between you and an employer — any job listings are provided for exploratory purposes only.

6. AI-Powered Features Disclaimer

How we use AI

Certain features of BorderProof are powered by rules-based engines, automated algorithms and third-party artificial intelligence services. These outputs are generated by machines, not humans (including immigration experts), and are expressly provided as informational starting points only. AI-generated outputs:

• are based on the information provided to generate them; and/or
• may contain errors, inaccuracies, or outdated information and do not reflect the full complexity of individual immigration circumstances.

We are not responsible for errors, omissions, or inaccuracies in any AI-generated output. Clause 4 above applies to AI-generated output.

Training

We take steps to limit the use of your data for AI training purposes, but we cannot guarantee that third-party AI providers we rely on will not process your inputs as part of their own training or improvement processes. You should be mindful of this when uploading information into our platform.

AI-generated content

Some content displayed on our platform is generated or compiled using artificial intelligence. AI-generated content may contain errors, omissions, or out-of-date information. This content hasn't been reviewed by a human or an immigration professional — please treat it as a starting point and verify anything important before acting on it.

7. Accounts

When you need an account

You can browse our platform without creating an account. An account is required to access certain features, in particular ones that require outputs tailored to your information or searches.

Pre-registration session data

If you use certain features of our platform before registering an account, information you enter may be stored against a temporary session. This session is not linked to your name or email address. If you later create an account, any information stored in your temporary session will be associated with your account. If you do not create an account, the pre-registration session data will be retained for as long as necessary for the purpose for which it was collected, after which it will be deleted or de-identified.

Your account responsibilities

When you create an account, you must provide accurate and complete information. You:

• are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account;
• must tell us if you think your account or credentials have been compromised; and
• must not share your credentials or allow others to access your account.

Any information or documents you upload to your account remain yours. You can download or delete your uploaded content at any time through your account settings. Please see section 16 (Account Termination) for further detail on this as well.

One account per person

Each person may maintain only one account. BorderProof reserves the right to suspend or terminate accounts that violate these Terms or are used fraudulently. We will provide you notice of suspension where practical.

8. User Data Accuracy

You are solely responsible for the accuracy and completeness of all information you provide to BorderProof. Our outputs depend on the quality and currency of the information you supply. Providing accurate and up-to-date information improves the relevance of results, but does not guarantee that outputs will be reliable or suitable for your circumstances. You must not provide false or misleading information through our platform, and you must not provide information about other people without their express permission.

9. Acceptable Use

You agree not to:

• scrape, crawl, or use automated means to access our platform without permission;
• reverse engineer, decompile, or attempt to extract the source code, rules and algorithms of our software;
• commercially redistribute our content, data, or results;
• use our platform (including any outputs you get from it) for any unlawful purpose or in a way that breaches any third party's rights, including uploading any information you do not have the right to upload;
• misrepresent results or output generated by our platform or present them as determinative of visa eligibility or approval, to governments, employers, or any other third parties;
• upload or transmit viruses, malware, or other malicious code;
• interfere with or disrupt the integrity, security, or performance of our platform; and/or
• attempt to circumvent any access controls, paywalls, or usage limits.

10. Intellectual Property and Your Information and Data

Our IP

Our platform, including all content, branding, designs, algorithms, and software on it are our, or our licensor's, property and are protected by applicable intellectual property laws. If you give us any feedback about our platform, we own that feedback and can use it in our discretion.

Your licence to use outputs

We grant you a limited, non-exclusive, non-transferable licence to access our platform and to use, download, and retain outputs generated for you, for your personal, non-commercial purposes only. This licence does not permit you to commercially redistribute outputs or present them as determinations of eligibility.

Your information and data

Your data and information remain your property. By using our platform and providing us with any information, you grant BorderProof a limited licence to use your information for the purpose of providing our platform and its functionalities to you, and as set out below.

Aggregated and anonymised data

We may collect data based on platform usage and/or create aggregated and anonymised data from information and data you provide us or upload on the platform. This created data will not identify you personally and remains our property. We may use it for any purpose, including improving our services, conducting research, and developing new features. While we won't sell your personal information or information that identifies you, we may sell aggregated and anonymised data with third parties.

11. Privacy

Our Privacy Policy describes how we collect, use, store, and share your personal information. It forms part of these Terms and the agreement between us. Please review the Privacy Policy carefully. Our Privacy Policy explains how and why we collect, use, store, and share personal information, and the legal bases on which we do so. By accessing and using our platform, you consent to the collection and handling of your personal information as described in the Privacy Policy.

12. Third Parties

Third-party services

Our platform integrates with third-party services for authentication, data processing, analytics, and other purposes. BorderProof is not responsible for the availability, accuracy, or policies of those services, and your use of them may be subject to their own terms and conditions.

Third-party links

Our platform may include links to third-party websites, materials, products, or services. We do not control, endorse, or verify any third-party content. We make no representations or warranties in relation to third-party websites, products, or services, and we exclude all liability arising from your access to or use of them.

Third-party data

Some content on our platform is sourced from third-party data providers. We do not warrant the accuracy, completeness, or currency of any such content and are not liable for errors or omissions in third-party sourced information.

Third-party professional advice

We may point you to independent third-party directories and official registers where you can find qualified professionals. Any practitioner you find via these directories is independent of us. We do not vet, endorse, recommend, or take any responsibility for them, and we are not a party to any engagement between you and them. You should always verify a practitioner's registration and good standing before engaging them.

13. Disclaimer of Warranties

Provided as-is and as-available

BorderProof is provided on an "AS-IS" and "AS-AVAILABLE" basis.

Disclaimer of warranties

To the maximum extent permitted by law, we exclude all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We:

• do not warrant that our services or platform will be uninterrupted, error-free, or secure or that any information, result, output is or will be accurate, complete, or current; and
• expressly disclaim any warranty that the platform or any output, results and/or information, accessed on or via it reflects or predicts an eligibility determination or will correspond to, predict, or match actual government decisions on visa applications (visa decisions are made solely by the relevant government authority).

Changes to laws

Immigration law and policy changes frequently; BorderProof does not warrant that any information on the platform reflects current law or policy at the time of access.

No exclusion where the law doesn't allow

Nothing in this clause excludes any guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.

14. Limitation of Liability

To the maximum extent permitted by law, and subject to any rights you have under the Australian Consumer Law that cannot be excluded, we exclude and limit our liability (and that of our officers, directors, employees, contractors and agents) as follows (subject to any exceptions set out below).

What we are not liable for

We are not liable for any loss or damage, whether direct, indirect, incidental, special, consequential, exemplary, or punitive, arising from your use of, or reliance, on our platform and any information, results or output on or from it. This includes loss of opportunity (including employment or business opportunity); failed or denied visa applications; relocation costs or travel disruptions; emotional distress; or any other economic or non-economic loss arising.

We are also not liable for:

• immigration decisions made based on platform outputs;
• errors, inaccuracies, or omissions in AI-generated content or in results or outputs based on information you or third parties provide;
• changes in visa requirements, government policies, or immigration law occurring after content was published;
• actions or omissions of any third-party, including immigration advisers, lawyers, or migration agents accessed through or in connection with the platform; or
• failures, interruptions, or unavailability of third-party services integrated with the platform.

A limit on our liability

Even if we are found liable, our total aggregate liability to you for all claims arising from or in connection with these Terms or your use of the platform won't exceed the greater of:

• the total fees paid by you to BorderProof in 12 months immediately preceding the event giving rise to the claim; or
• AU$100.

If you have not paid any fees, our total aggregate liability is limited to AU$100.

The limitations in this clause apply regardless of the form of action, whether in contract, tort (including negligence), statute, or otherwise, and even if BorderProof has been advised of the possibility of such loss or damage.

Your rights and statutory obligations

Nothing in these Terms limits, excludes, or modifies any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), and/or any mandatory consumer laws or rights that apply in your country of residence, that cannot lawfully be excluded. By way of example only, and without limiting the general statement above, such laws may include the UK Consumer Rights Act 2015, mandatory consumer protections under EU law, United States federal or state consumer protection laws, Canadian consumer protection legislation, and equivalent protections in other countries.

In Australia, where statutory guarantees apply and cannot be excluded, BorderProof's liability is limited to the maximum extent permitted by law, which may include (at BorderProof's election) resupply of the services or payment of the cost of resupply.

When the limitations do not apply

Nothing in these Terms excludes or limits our liability for fraud or fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited by law.

15. Indemnification

You agree to indemnify and hold harmless BorderProof, its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from:

• any claim brought against BorderProof by a third party because of information you have provided through the platform, including false, incomplete, or misleading information; or
• any claim brought against BorderProof by a third-party adviser, lawyer, or migration agent arising from your act or omission in connection with advice or services provided by that third party to you.

You won't be liable to the extent that we cause or contribute to the event giving rise to liability. We'll also take reasonable steps to mitigate our losses.

16. Account Termination

Suspension or termination by us

BorderProof may suspend or terminate your account at any time if you violate these Terms or for any other reason at our discretion (acting reasonably, for example due to security concerns). We will endeavour to give you notice where we can, but this may not always be possible — for example, where immediate suspension is necessary to protect the platform or other users.

Deletion by you

You may delete your account at any time. Deletion requests are subject to a 14-day cooling-off period, after which your account and all associated data (including your profile, uploaded documents, saved visas, searches, and readiness summaries) are permanently deleted (subject to the rest of this clause). Your right to use the platform ceases immediately on deletion. You are responsible for downloading and exporting all your data during this 14-day period.

Inactive accounts

We may delete or suspend accounts that have been inactive for 26 months or more. We will send you a warning before doing so (usually around the 22-month mark) and give you a reasonable (no less than 4 months) opportunity to log in or export your data first.

What we retain after deletion

Not all data is deleted immediately or in full — we may need to keep some of it.

• Purchase records — kept for 7 years for tax and legal compliance reasons.
• Aggregate data — as described in these Terms, we keep indefinitely.
• Third-party copies — we cannot delete data held by third-party service providers (such as analytics or communication tools, please see our Privacy Policy).

17. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You agree that the courts of New South Wales will have exclusive jurisdiction to resolve any dispute arising from or in connection with these terms.

If you use BorderProof from outside Australia, the mandatory laws and consumer protections of your country of residence may still apply to you despite the choice of law above, and some jurisdictions (for example, in the European Union and the United Kingdom) may give consumers the right to bring proceedings in their local courts. This clause does not override any such non-excludable local rights.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

19. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email to registered users. The "Last updated" date at the start of these Terms will indicate when these terms were last updated. We recommend checking the Terms from time to time for any updates. Continued use of the platform after changes constitutes acceptance of the updated terms.

20. General

Entire agreement

These Terms, together with our Privacy Policy, form the entire agreement between you and us regarding your use of the platform.

Assignment

You may not assign your rights under our agreement without our consent; we may assign ours as part of a corporate restructure, sale, or merger, provided your rights are not diminished.

Waiver

A failure by a party to enforce a provision is not a waiver of it.

Events outside our control

We are not liable for delay or failure to perform caused by events beyond our reasonable control.

21. Contact

For questions about these Terms of Service, please contact us at info@borderproof.com.